Fruugo Refurbished Products Policy

Sport Megastore is a part of the Fruugo.com Ltd. global stores network. The Fruugo group policies below apply to Sport Megastore.

Last updated: September 2026

Refurbished Goods

Buying from the Fruugo Marketplace

Fruugo is an online marketplace platform that enables independent third-party retailers to advertise and sell their products directly to consumers worldwide. Fruugo does not own inventory nor does it inspect, test, sanitize, grade, package, or ship any items listed on the platform.

All refurbished products offered on Fruugo are sold, fulfilled, and warranted solely by verified independent third-party retailers.

What does “Refurbished” Mean?

Refurbished items are fully functional pre-owned products that have been professionally inspected, cleaned, tested, and restored to full operational health by verified independent third-party retailers prior to listing. Fruugo is not party to this verification process.

Unlike buying standard "used" goods, all retailers listing refurbished products sold on Fruugo must meet strict quality and functionality standards.

All devices must be tested and inspected to ensure that they are 100% Fully Functional.
All devices must be tested to ensure a minimum battery capacity of 80% (and up to 90%+ for Premium items).
All previous user data is permanently and securely wiped to certified data privacy standards.
Products are thoroughly cleaned and sanitised before dispatch. Accessories, like earbuds, are not included unless they are brand new and factory-sealed.

Cosmetic Grading Standards

All products are independently graded by the third party retailer selling the goods. Fruugo does not physically see, handle or verify the condition or standard of any items.

All products are graded in line with the below conditions -

Grade	Display Condition	Body & Frame Condition	Battery Capacity
Premium	Like New No cosmetic imperfections on the screen of the device	Like New No cosmetic imperfections on the body or camera lens of the device	Minimum 90%
Excellent	The screen is flawless	Any cosmetic imperfections on the body and frame are limited to a maximum of three (3) micro scratches across the entire device. These are defined as superficial, hairline marks that cannot be felt with a fingernail and are completely invisible when holding the product at normal viewing distance of approximately 30cm (12 inches) under standard indoor lighting.	Minimum 80%
Good	No cosmetic imperfections on the display.	Light signs of wear. Any imperfections on the body are limited to a maximum of five (5) light scratches across the entire devices that are imperceptible to the touch and only slightly visible when holding the product 30cm (12 inches) away.	Minimum 80%
Fair	Visible signs of wear. Visible cosmetic imperfections on the display or body of the device. The screen may have a small number of light surface-level scratches that do not affect visibility when the screen is on. Any scratches must not be cracks, nor must they result in any	Any cosmetic imperfections on the body and frame may include scratching that is visible when holding the product 30 cm (12 inches away); these may be perceptible to the touch. Additionally, there may be up to three (3) minor dents that do not impact the structural integrity of the product. A minor dent is defined as a shallow, cosmetic depression on the metal frame or corner that is less than 0.5mm deep, less than 4mm in diameter, and does not cause any separation, bowing, or lifting of the screen or glass panels.	Minimum 80%

Products Accessories

All retailers must clearly disclose on a per-product basis exactly which accessories are included with the product in the product description, this includes plugs, chargers, cables, earphones/earbuds.

Any accessories included may be OEM parts of high quality, fully compatible replacements.

Please refer to the description for specific details on what is included with the product.

Packaging

Unless otherwise specified in the Product Description, refurbished devices may ship in clean, unbranded generic packaging rather than original manufacturer retail boxes.

Water and Liquid Resistance

Refurbished devices may be opened during testing, cleaning, and diagnostic inspection. As a result, original factory water, splash, and dust resistance (IP ratings) cannot be guaranteed.

Software and Operating System Support Limits

Refurbished devices are subject to the original manufacturer’s software update policies. Retailers and Fruugo do not guarantee ongoing future operating system updates or third-party app compatibility once a manufacturer ends support for a specific model.

Network Lock Status

Unless clearly stated otherwise in the product description, all cellular devices sold on Fruugo must be fully network-unlocked and compatible with standard SIM cards.

Returns and Refunds

Please refer to our Returns and Right to Withdrawal Policy for information on returns and refunds.

Before returning any refurbished device, you must completely remove all personal accounts, passcodes, and security locks. Retailers cannot inspect, process, or refund devices that arrive locked with user credentials.

Products Not As Described

If you receive an item that does not match the seller’s advertised cosmetic grade or is missing listed accessories, you must contact the retailer via your Account or Fruugo Customer Service via our designated Help Centre as soon as possible.

Warranties and Legal Guarantees

All independent retailers on Fruugo must adhere to the applicable consumers law in the country of sale of the goods.

Fruugo does not offer a platform backed warranty, and all additional warranties are offered solely and exclusively by the merchant.

For additional information on the terms of the commercial warranties issued, we refer you to liaise directly with the seller.

Notice and Take Down

Should you discover any infringing products, non-compliant products or information you believe to be inaccurate, please submit a Complaint to our Legal Team via the dedicated reporting forms provided here. Every submission made through these forms is reviewed promptly and handled in accordance with the Third Party Legal Complaints Policy.